Frequently Asked Questions
▸ How many headsets do I need?
Choose one headset for each person attending.If unsure, round up, it’s better to have a few extras.
▸ What do I need to play music?
Any phone, tablet, laptop, DJ deck or device with a headphone output. You can connect up to three music sources at once.
▸ Do you supply cables to connect music devices?
Yes, Apple and Android cables are included.If you need something different, let us know and we’ll do our best to help, subject to availability.
▸ Is the setup difficult?
Not at all.Everything is plug-and-play and ready to go, no technical experience required.
▸ When do I pick up and return?
Pickup is typically Friday or Saturday.Return is Sunday or Monday, included at no extra cost.
▸ Where is pickup located?
KeepSafe Storage Belmont - ground floor access for easy loading.
▸ Are bonds or deposits required?
No, we don’t charge refundable bonds or hidden fees. All hires are subject to our Terms & Conditions, which cover loss or damage.
▸ What’s the difference between square and round headsets?
Square: clean look, most popularRound: flashing LED lights, party vibe
▸ Do you offer portable transmitters?
Yes, available on request for mobile events like yoga, walking tours, guided experiences, outdoor events and roaming parties.